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02/11/2019 - Vishing Scam

A few customers have reported receiving phone calls stating their ATM card has been blocked and to please call NCUA at this number: 1-855-979-6704.

These calls are fake and an attempted vishing scam. Do not call the 800 number.

Vishing is the practice of misleading individuals via telephone by posing as a legitimate company to gathering financial or other private information.

04/09/2018 - Fake MasterCard Calls

We have received multiple reports from customers concerning phone calls about their MasterCard credit cards. The callers state they are calling about their MasterCard and asking customers to enter their 16-digit card number.

These are fraudulent requests. DO NOT GIVE THEM ANY INFORMATION.

No employee from Citizens Bank & Trust will ever ask for your full MasterCard number.

09/07/2017 - Equifax Cybersecurity Incident

Equifax, one of the three major credit reporting bureaus in the United States, recently had a security breach which potentially impacts the personal information relating to 143 million U.S. consumers. The compromised data consists primarily of names, Social Security numbers, birth dates, addresses and, in some instances, driver’s license numbers.

As a precautionary measure, you can contact any of the three major credit reporting companies to initiate a Credit Freeze or a Fraud Alert.

What is a Credit Freeze?

Also known as a security freeze, this tool lets you restrict access to your credit report, which in turn makes it more difficult for identity thieves to open new accounts in your name. That’s because most creditors need to see your credit report before they approve a new account. If they can’t see your file, they may not extend the credit.

What is a Fraud Alert?

An initial fraud alert can make it harder for an identity thief to open more accounts in your name. When you have an alert on your report, a business must verify your identity before it issues credit, so it may try to contact you. The initial alert stays on your report for at least 90 days. You can renew it after 90 days. It allows you to order one free copy of your credit report from each of the three credit reporting companies. Be sure the credit reporting companies have your current contact information so they can get in touch with you. A fraud alert is free. You must provide proof of your identity. The company you call must tell the other companies about your alert.

These are the Credit Reporting Companies:




11/15/2016 - Debit Card Phishing

Customers have reported receiving phone calls from an automated system stating their debit card has been locked or compromised and requesting them to enter their card number.

This is a phishing scam.

We do not notify customers when their their cards have been disabled.

Citizens Bank & Trust Inc. employees will never call you to request your bank card number.